At The Carbon Garden, your satisfaction is our priority. We’re committed to ensuring you feel confident shopping with us and are pleased with your purchase.

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1. Fast Shipping
We aim for next-business-day dispatch to get your purchases to you quickly. However, occasional delays may occur due to unforeseen circumstances beyond our control.

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2. Damaged Goods
If your item arrives damaged, please notify us within 14 days of receiving the product. Contact our customer service team, and we’ll guide you through the return process. Once verified, we’ll replace the product at no cost to you.

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3. Manufacturer’s Warranty
All products include a 12-month warranty covering defects in materials or workmanship from the date of purchase. If you experience an issue within this period, we will arrange for a repair, replacement, or refund, in compliance with Australian Consumer Law.

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4. Change of Mind
Unfortunately, we do not accept returns for 'change of mind.' We encourage you to carefully review your order before finalising your purchase.

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5. How to Initiate a Return
To start a return, contact our customer service team at hello@thecarbongarden.com.au.

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If you have any concerns, feedback, or questions, please don’t hesitate to reach out. Thank you for choosing The Carbon Garden!